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13 December 2017

Digitizing global business services: The future of Global Business Services

Traditional shared services and Global Business Services (GBS) models are set to change fundamentally. Historically, a Shared Services or GBS organization has delivered transactional processes at a lower cost through standardization, automation, offshoring and outsourcing. The future was predicted to deliver increasing in-function scope in search of more value-added activities, wider penetration into new functional areas, and further consolidation into fewer centers, further offshore processing, possibly run by an outsourcing partner. EY believes the future is already here and that GBS organizations will go much further by eliminating transactional activities altogether through automation. New services will be provided that leverage technological innovations and the abundance of data coming from virtual relationships with suppliers, customers and consumers.

Document ID: 2017-5026

 
 

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