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23 April 2018

Meeting changing customer needs? Growing the bottom line?

The digital revolution has arrived in the power and utilities industry. The growing penetration of distributed generation, energy efficiency and smarter grids is driving new regulation — and requiring utilities to transform their traditional business models. US utilities have been focusing on modernizing and digitizing the electric grid to enhance reliability and resilience and integrating the growing number of distributed energy resources (DERs). Better customer engagement will be needed to understand and respond to the impact of technological advancements on consumer needs and preferences. EY’s guide helps companies looking to build revenue streams from emerging products and services.

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Document ID: 2018-5555

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