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14 August 2018

Operational excellence, disrupted: A new model has emerged for technology, media and entertainment, and telecommunications

EY is seeing a new approach to operational excellence. What used to be a rigid, linear and expensive process is being replaced with a collaborative, iterative and highly automated approach. This approach is enabling technology, media and entertainment, and telco companies to be more agile, more customer-centric and to lower costs. A new model of operational excellence is emerging. EY explains.

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Document ID: 2018-5974

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