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08 November 2018

Are you focusing enough on your large customers? Expanding utility business opportunities through commercial and industrial customers

The US power and utility (P&U) industry is currently undergoing significant transformation as multiple disruptive forces impact every aspect of traditional P&U business and operating models.  Overall, value-added product and service offerings for commercial and industrial (C&I) customers have more appeal to utilities than residential segments, given their diversified requirements and deeper pockets. In this article, EY explores the financial outlook for US utilities and the key drivers impacting future utility demand, with a focus on the growing importance of C&I customers, along with the recent trends in providing retail services to these customers. The report also provide a detailed framework for utilities to consider in connection with developing long-term strategies for serving their C&I customers.

Document ID: 2018-6309

 
 

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