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25 January 2019 Robotics and intelligent automation: Combining the power of human and machine Financial services companies have been embracing automation for some time now. Robotic process automation (RPA) has already made its mark, but artificial intelligence (AI) is now attracting huge interest as businesses explore the potential to unlock value in the form of improved revenue, customer service, efficiency and risk management. An EY article provides details. Document ID: 2019-5110 |