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April 4, 2019
How will advances in technology put the consumer at the center of health care?
In mid-2018, EY surveyed 530 physicians and more than 6,000 consumers in Australia, England and the Netherlands to get a deeper appreciation of consumer and physician use of, and sentiment toward, digital health technologies. Of interest were consumer and physician perceptions about current health system performance and future expectations regarding tech-enabled system change. EY explores the findings in two new comprehensive global reports, How will tech-enabled change play out in health care in the next decade? and Consumers edging toward impatience: consumer appetite for digitally driven care is rising. We also provide in-depth analysis of country findings in How will advances in technology put the consumer at the center of health care? reports for Australia, England and the Netherlands.