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02 October 2019

How can banks offer their customers greater financial well-being?

Incentivizing the importance of financial well-being can motivate customers to improve their financial behavior. South Africa-based insurance organization, Discovery Group, recognized this challenge. Much as insurance can save a lot of stress and money in the long run by providing a safety net, so too can better financial management. This is part of the reason why Discovery decided to place customer behavior at the center of its new bank’s operating model. An EY article provides details.

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Document ID: 2019-6221

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