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April 20, 2020 How COVID-19 could change consumer behavior Daily life for people around the world has changed in ways that would have been unthinkable a few weeks ago. But as consumer-facing organizations try to find their way through the COVID-19 pandemic, it’s important to keep in mind that the global consumer was already evolving at great speed. That process is now playing out faster than anyone imagined. EY's Future Consumer Index on behavior and sentiment across five key markets shows how the pandemic is creating new consumer segments. An EY article provides details. | |||
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