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August 6, 2020

Wednesday, 12 August 2020 | Beyond the pandemic: Building a future proof payroll operation

A rapidly changing world has widespread implications for payroll services. As companies become more global, the need for greater compliance, stronger risk governance and standardization across jurisdictions becomes more acute. Meanwhile, legislation around the globe grows increasingly fragmented and complex.

This is further exacerbated by the number of COVID-19-related legislations: work-time reduction, forced leave, release of short-term contractors or furlough. Under a perfect storm of declining revenues and rising costs of aging populations, governments are also pursuing more robust means of payroll tax collection, thanks to the advances of digital technologies. Digital technologies also lie behind the stance by governments for greater regulatory transparency of personal data collection and greater analysis of data privacy safeguards.

The COVID-19 crisis has taught us many lessons about our existing business processes. Payroll professionals, often working quietly in the background, are navigating unprecedented times. A strong payroll function could determine whether employees get paid on time, correctly or even at all.  

During the pandemic, we have seen companies encounter scenarios or challenges such as the following:

  • I know governments across the world have introduced various subsidies, tax breaks and stimulus packages, many directly related to or impacting payroll. I don’t have time to research and understand them all: How can I make sure I take advantage of those?
  • I am struggling to connect with my payroll provider’s staff offshore, and I’m also concerned about potential delays and errors in payroll.  I have no visibility.
  • My global payroll provider uses sub-contractors in several countries in Asia and due to immediate lockdowns in these countries, some of them are not able to process the salaries or are operating at minimal capacity.
  • Our management has to make some immediate decisions and is asking for a breakdown of global salary costs. Pulling this data together takes me forever.
  • I need advice on work visa and some immigration matters for one of our expatriates. Who can I turn to?
  • I need advice on how to go about involuntary layoffs and furloughs/reductions in force. Who can I turn to?

In this webcast, panelists discuss the challenges faced by payroll operations in today’s disruptive environment, the opportunities for transformation and actions you can take to navigate the landscape and plan for beyond. 

Date: Wednesday, 12 August 2020


  • 8:30 a.m.—9:30 a.m. (India)
  • 11:00 a.m.—12:00 p.m. (Beijing, Hong Kong, Singapore, Manila and Kuala Lumpur)
  • 12:00 p.m.—1:00 p.m. (Seoul and Tokyo)
  • 1:00 p.m.—2:00 p.m. (Sydney) 
  • 11:00 p.m.—12:00 a.m. (New York)

Registration: Register for this event.

Who should attend?

  • Chief executive officers
  • Chief operating officers
  • Chief human resource officers
  • Chief financial officers
  • Human resource (HR) directors
  • Finance directors 
  • HR/Payroll shared services leaders
  • HR manager
  • Finance managers 
  • Payroll managers

Please feel free to forward the invite to your colleagues who might be interested to join this webcast.

How to join the webcasts

You can register for the session via the link above. The same link will also be used to launch the webcast, so please remember to note this down in your calendar! We will also send a reminder email to you before the webcast. 

Listen to the presentation

The webcast audio will be transmitted via the internet, so please ensure your sound is switched on and consider using a headset.

Any more questions? Please contact Serena Kwek. 


The information contained herein is general in nature and is not intended, and should not be construed, as legal, accounting or tax advice or opinion provided by Ernst & Young LLP to the reader. The reader also is cautioned that this material may not be applicable to, or suitable for, the reader's specific circumstances or needs, and may require consideration of non-tax and other tax factors if any action is to be contemplated. The reader should contact his or her Ernst & Young LLP or other tax professional prior to taking any action based upon this information. Ernst & Young LLP assumes no obligation to inform the reader of any changes in tax laws or other factors that could affect the information contained herein.


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