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13 August 2020

COVID-19 sharpens retailers’ focus on technology and transformation

At the beginning of 2020, retailers were working hard to transform their businesses to better meet the needs of their customers. In the wake of COVID-19 pandemic, retailers are now experiencing transformative change that’s beyond their control, forcing them to pivot. Retailers that pulled back on their transformation and M&A agenda during COVID-19 need to pick up the pace — or get left behind. An EY article provides details.

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Document ID: 2020-6114

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