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01 September 2020

Keeping health systems resilient during the COVID-19 outbreak

The COVID-19 pandemic created urgent issues for the nation’s healthcare systems; challenging standard operational protocols, disrupting the medical supply chain and causing critical supply shortages. These issues were exacerbated by a lack of standardized communication across healthcare networks and difficulties balancing routine patient needs against immediate pressures created by an influx of COVID-19 patients. An EY article provides details on how we helped Providence respond rapidly to COVID-19, scaling their telehealth services and equipping them with tools to stay resilient.

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Document ID: 2020-6179

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