October 6, 2020
How COVID-19 has triggered a sprint toward smarter health care
COVID-19 exposed the US health care system’s reliance on in-person care delivery. The digital health technologies required to support a seamless, anytime, anywhere health ecosystem have been available for at least a decade, but until recently, there has been little pressure for consumers, physicians and health systems to adopt these technologies. Responding to COVID-19 shattered preconceptions of what it takes to create a digital-first health experience. EY surveyed over 2,000 US health care consumers and 300 US physicians in July 2020 to understand their utilization and views on health care technology. An EY article provides details.