03 November 2020

How design can increase adoption of COVID-19 exposure notification apps

In an effort to lessen the spread of COVID-19, traditional contact tracing efforts are being complemented by new smartphone-based solutions, which offer greater efficiency and privacy. Exposure notification apps typically utilize anonymous phone-to-phone signals to determine exposure, based on the duration and proximity of contact between devices. Human-centered experience design can help reduce barriers to the usage of exposure notification apps. An EY article provides details.

Document ID: 2020-6423