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January 20, 2021
How GBS can drive digital transformations in the wider organization
In an increasingly complex business environment, companies are expecting their Global Business Services (GBS) organization and digital transformation to drastically simplify their operating model, provide a superior customer experience, strategically partner with their suppliers, and capitalize on data and analytics through digital transformation. This EY article provides a practical “How-To” guide for GBS to become the digital transformation engine.