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23 February 2021 How to elevate customer experience in a post COVID-19 world We are all living in unprecedented times and the pandemic has radically impacted our everyday life. Each one of us has seen the impact the COVID-19 pandemic has had on the consumer psyche and businesses alike. Some of these changes in customer behavior seem to be an irreversible trend, forcing consumer goods companies, more than others, to realign themselves to the new normal. For consumer businesses finding themselves in the next normal, now is the time to reimagine what the new normal means. An EY article provides details. Document ID: 2021-5219 |
