March 2, 2021
Will governments return to the past or nurture a digital future?
The response by many governments to the COVID-19 pandemic demonstrated a previously untapped ability to innovate and deliver at speed when the urgency and political support is present. We saw a dramatic acceleration in digital service delivery and interactions with citizens across many areas of government, from health care and social services to education and justice. The public sector has rapidly embraced digital technologies during the COVID-19 pandemic. Learn how governments can continue the momentum. An EY article provides details.